Help Center

FAQ

Shipping

Where do you ship from?

Our items are stored in Southern California, and we normally ship the same business day or the next business day.

We use First Class mail (Domestic or International) through the U.S. Postal Service. Using First Class mail allows us to keep our prices reasonable, and the customer get a good product for a good price.

Do you ship to countries outside the U.S. ?

Yes. We ship using First Class International through the U.S. Postal Service. This is the most economical option available.

If I order from outside the U.S., would I have to pay Customs Duty in my country?

Each country has it's own rules, and may charge customs duty or something similar when it reaches your country. It is the buyers responsibility to pay for it.

General

I just opened the package and get a smell.

We use real natural rubber, and therefore there might be a rubber smell when you open the package. The smell will disappear if you keep the flip flops in a place where it gets aired.

Will the smell disappear?

Yes, just leave the pair out for the smell to disappear.

Are these flip flops more for flat feet or arched feet?

The flip flops are made from premium rubber which is fairly soft, which molds to the foot. Therefore, these should work well for flat or arched feet.

Do you accept returns?

We want all our customers to be 100% satisfied. Please return it for a full refund.

Can they be washed?

The flip flops are made from real rubber which can be washed and it dries very quickly.

Are they biodegradable?

Natural rubber is biodegradable, and should degrade in about 50 years in a landfill. Waves Flip Flops are made from solid natural rubber, and therefore will degrade in about 15 years. The difference between normal natural rubber and solid natural rubber is the cellular structure. Solid rubber is stronger and normal natural rubber is more spongeir and doesn’t have the same resistance.

Synthetic rubber will not degrade, and as you know, is harmful to the environment.

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